Introduction

These Terms and Conditions, together with our Privacy Policy, set out the basis on which Viva LifeWellbeing (“we”, “us”) provides services through our website. By using our services, you agree to these terms. If you do not agree, you must not use our website or purchase our services.We reserve the right to amend these Terms at any time. Updates will apply from the date they are published on this page.

Contact Details

Viva Life Wellbeing Ltd
41 Cator Road
London SE26 5DT
Telephone:
Email: pharmacist@viva-life.co.uk
Viva Life Wellbeing Ltd is registered in England, registration number 16730348

Eligibility

You must be 18 years or older and a UK resident to use our services. You must complete a medical questionnaire truthfully and accurately to allow our prescribers to assess your suitability for treatment. Proof of identity or residence will be required. Providing false or incomplete information may result in cancellation of treatment and could put your health at risk.

Prescriptions

Viva Life is a prescribing service. Prescriptions are issued, when clinically appropriate, by qualified prescribers. Prescriptions are sent digitally to a General Pharmaceutical Council registered partner pharmacy.

Dispensing

Prescriptions will be sent electronically to our partner pharmacy, which is regulated by the General Pharmaceutical Council. Payment for medication is directly to the partner pharmacy and their refund and returns policy applies. Under UK law, once a prescription has been fulfilled, it cannot be cancelled, returned, or refunded.